This Privacy Policy explains how NairaPass collects, uses, stores and protects information when you use our educational website, study tools and available student community features.
Authentication and access controls are used to help protect account information.
Available privacy controls help students manage certain interactions.
We describe how platform information and advertising technologies may be used.
Students can request help with accounts, privacy and technical problems.
Our Policies
Section 01
This Privacy Policy explains how NairaPass handles information when you create an account, use study tools, participate in community features, purchase a subscription or contact Support.
This policy covers the NairaPass website and mobile application, where applicable. Information handled depends on the features you choose to use.
Section 02
When you create or use a NairaPass account, certain information is required to identify and secure your account.
Section 03
NairaPass allows students to create profiles that help personalize their learning experience and participate in student communities where available.
Section 04
Where community features are available, NairaPass may store information related to your activity so these features can operate.
Section 05
Where messaging is available, NairaPass stores direct-message information so conversations can be delivered and displayed to the participants.
Messages and chat images are not intended to be publicly visible. Access is managed through account permissions and platform security rules.
Section 06
NairaPass may store information related to your use of educational features to provide study tools and track learning progress.
Section 07
When you use an available AI-powered study feature, information submitted to that feature may be processed by NairaPass systems and an AI service provider to generate a response.
Do not submit passwords, authentication codes, financial information or other highly sensitive personal information in AI prompts.
Section 08
NairaPass uses third-party payment services, including Paystack, to process eligible website subscription payments.
Payment providers may collect and process payment information according to their own privacy and security practices.
NairaPass does not need to store complete payment-card details to activate a subscription.
Eligible subscription access may be synchronized between the website and mobile application using your NairaPass account.
Section 09
When you contact NairaPass Support, information you provide may be stored to review, investigate and respond to your request.
Section 10
When you report a technical problem, NairaPass may collect information needed to investigate the issue.
Section 11
NairaPass may store privacy choices to apply the settings you select where those controls are supported.
Section 12
NairaPass uses information to operate, secure and improve the platform and provide the features students request.
Section 13
NairaPass uses external technology providers to operate parts of the platform. These providers may process information in connection with the services they provide.
Providers currently used or relevant to the platform include Supabase for database and authentication services, Vercel for website hosting, Paystack for payment processing, and other providers for email, infrastructure or supported AI features.
Such providers operate under their applicable agreements and privacy practices.
Section 14
Some information may be visible to other NairaPass users when you participate in available community features.
Visibility may depend on your profile settings, the feature being used and applicable privacy restrictions.
Section 15
NairaPass provides or is developing privacy and blocking controls to help reduce unwanted interactions.
Where implemented, blocking may restrict following, profile interactions, comments, likes and direct-message activity according to the platform's safety rules.
Section 16
NairaPass uses technical controls intended to protect accounts and platform information, including authentication, database access restrictions and storage permissions.
No online service can guarantee complete security. Users should protect their passwords and devices and avoid sharing authentication credentials.
Section 17
NairaPass may retain information for as long as reasonably necessary to provide services, maintain account history, enforce safety requirements, resolve disputes or comply with applicable obligations.
Different categories of information may be retained for different periods depending on their purposes.
Section 18
You may contact NairaPass Support for assistance concerning your account or personal information.
Where applicable, requests may include access to, correction of or deletion of personal information.
Some information may need to be retained for security, fraud prevention, dispute resolution or legal obligations.
Section 19
Technology providers used by NairaPass may operate infrastructure in different countries. Information may therefore be processed or stored outside your country of residence.
NairaPass aims to use providers and safeguards appropriate to the services being delivered and applicable requirements.
Section 20
NairaPass is designed as an educational platform for students. Some users may be under the age of 18.
Age requirements and parental or guardian consent obligations may vary by location and by feature.
Where legally required, additional age verification, consent or access restrictions may apply.
Section 21
NairaPass may contain links to external websites or rely on third-party services.
Their privacy practices are governed by those third parties and may differ from NairaPass policies. Users should review their respective privacy notices.
Section 22
NairaPass may update this Privacy Policy when the platform changes, features are introduced, service providers change or applicable legal requirements evolve.
The last-updated date displayed on this page identifies the published version.
Section 23
If you have questions about privacy, account information or personal data, contact NairaPass Support at support@nairapass.com.ng or through our public Contact & Support page.
You may also use the in-app support feature where it is available.
Section 24
The NairaPass website includes Google AdSense integration and may display advertisements once advertising services are approved and enabled.
Google and other authorized advertising vendors may use cookies, web beacons, IP addresses and similar identifiers to collect information related to advertising, including when advertising tags are present.
Third-party vendors, including Google, may use cookies to serve advertisements based on your previous visits to NairaPass or other websites.
Google's use of advertising cookies enables Google and its advertising partners to display advertisements based on visits to NairaPass and other sites on the Internet.
Advertising technologies may be used for advertisement delivery, measurement, fraud prevention and, where permitted, personalization.
You can manage personalized advertising preferences through Google's advertising settings. You can also manage or restrict certain cookies using your browser settings.
Where consent is required by applicable law, additional consent controls may be necessary before particular advertising technologies are used.
If you have questions about your personal information, account privacy or available data controls, you can contact NairaPass Support by email or through our Contact & Support page.